Refund policy

Men’s Grace

At Men’s Grace, we take pride in delivering premium-quality products. Every item undergoes strict quality checks before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.

Eligibility for Returns / Replacements

We accept replacement requests only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in its original condition

  • Original tags, packaging, and invoice are intact

 Men’s Grace does not offer refunds. Only replacements are applicable.

Non-Eligible Cases

Replacement requests will not be accepted in the following situations:

  • Change of mind or size issues

  • Slight colour variation due to lighting or screen differences

  • Normal wear and tear

  • Products used, washed, altered, or damaged after delivery

  • Requests raised after 48 hours of delivery

Replacement Process

  1. Contact us within 48 hours of delivery

  2. Share order ID, clear images/videos of the issue

  3. Our team will verify the request within 2–3 business days

  4. Once approved, a replacement will be dispatched

  5. The defective/incorrect product must be returned as instructed

Replacement Timeline

  • Replacement dispatch: 5–7 business days after approval

  • Delivery timelines may vary based on location

Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation requests will not be entertained